Question 1

Do you provide International delivery?

Accepted Answer

Shipment fee and the Import Fees to pay by the clients. 
 
As per International Laws regulating Commerce and Trade of imports and exports ALL Ze Hanne orders are shipped out of Taipei - Taiwan WITH AN OFFICIAL INVOICE declaring the exact total of merchandise purchased.

Question 2

How do I return an item?

Accepted Answer

If for any reason clients are not satisfied with an order, the item(s) cannot be returned duo to the product is smaple and only one piece. We could provide more detail information before the order placed.

Question 3

How do I track my order?

Accepted Answer

When the order is shipped, Clients receive an E-mail from us specifying the tracking number and a direct link to monitor the shipment status.
In the event of delays in Customs, Clients will be notified directly by the courier.

Question 4

How can I contact your couriers?

Accepted Answer

The client could monitor the delivery status on the courier web site according to the tracking no. emailed by Ze Hanne.

Question 5

What are your delivery options?

Accepted Answer

Ze Hanne ships worldwide using UPS and DHL EXPRESS delivery.

Question 6

Commercial Policies > Processing Order

Accepted Answer

Ze Hanne Ltd. Co. reserves the right to decline an order in the event that the order does not receive express verification or approval from the Client’s bank.
 
Once an order is placed for available items no changes can be made to that order. Orders placed separately will be shipped separately.
 
Ze Hanne Ltd. Co. reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond control. Please note that during promotions and sales there may be delays in immediate shipping.
 
It is at the sole discretion of Ze Hanne Ltd. Co. to reserve the right to decline to process an order and/or offer service to anyone at any time.

Question 7

Client Requirements

Accepted Answer

To place orders at Ze Hanne Clients must:

- Be an individual as defined as a “Final Customer”

- Be 18 years or older.

- Be eligible and competent to enter legally binding contracts.

- Have a valid POP e-mail address.

- Have a valid Credit Card: Visa, American Express, MasterCard or a Verified Paypal Account or a Bank account

Question 8

Customized Service

Accepted Answer

Our customized service is according to your inquiry,
 1. Design  
   We propose the product design, which is including pattern, dimension,
   Material….)
 2. Quotation
   Once the design confirmed, we will quote to you in 3 days
 3. Mock up sample
   We make the sample accordingly to the approved quotation, normally it will
   takes 10-20days

Question 9

Customized Service Charge

Accepted Answer

We charge the service separately.
Design proposal
Mock up
Production

FAQ

Do you provide International delivery?

How do I return an item?

How do I track my order?

How can I contact your couriers?

What are your delivery options?

Commercial Policies > Processing Order

Client Requirements

Customized Service

Customized Service Charge

Ze Hanne 澤涵有限公司

FAQ

Do you provide International delivery?

How do I return an item?

How do I track my order?

How can I contact your couriers?

What are your delivery options?

Commercial Policies &gt; Processing Order

Client Requirements

Customized Service

Customized Service Charge

Ze Hanne 澤涵有限公司

Commercial Policies > Processing Order